You cannot synchronize offline changes with a workflow-enabled public folder in Exchange 2000 Server

If you try to synchronize changes that you have made while you are offline to a workflow-enabled public folder that has been marked for offline use, any changes that you apply while you are offline may not synchronize successfully. When you click the Errors tab in the Outlook Send/Receive Progress dialog box, you may receive the following error message:When you open the synchronization log message in the Deleted Items folder of your Outlook client, information that is similar to the following may be displayed:

This problem occurs when you try to perform offline synchronization with a program that sets property-level access control entries (ACEs) on an item, and occurs because of the way that the Incremental Change Synchronization code in Exchange 2000 Server works. When an item is synchronized, Incremental Change Synchronization deletes all the item properties, and then sets all of them again. This process is unsuccessful when a program sets explicit Deny ACE permissions on certain item properties because Incremental Change Synchronization does not have sufficient permissions to delete them before replacing them with those of the offline copy. If access is denied to Incremental Change Synchronization during this procedure, it quits the whole operation instead of just replacing the properties that it has access to.

Cumulative rollup information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

File information

The Global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

To work around this problem, do not use workflow folders offline. Alternatively, you can either grant the user permissions in the workflow process or add the user to the Exchange Domain Servers security group. Either action grants the process that runs Incremental Change Synchronization sufficient rights to delete the workflow properties and complete synchronization from the offline item.

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.