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Problem with manually configured MSI files.


Author: Nirmal Sharma MVP

View products that this article applies to.

Summary

The article explains the problem with customized MSI files deploying through Group Policy - Software Installation snap-in.

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Symptoms

In a situation you may need to create a customized MSI for your configuration or application or vendor of an application may supply a Customized MSI to deploy application updates. MSI will work correctly when you install and double click on the local machine. You may get the error when you deploy�MSI using Group Policy - Software Installation snap-in. When you open the MSI log you will get the following errors:


MSI (s) (70:78) [08:38:54:515]: Executing op: ActionStart(Name=_341744F6_503A_48FB_AB56_E563AB3D8D89.install,,)
MSI (s) (70:78) [08:38:54:515]: Executing op: CustomActionSchedule(Action=_341744F6_503A_48FB_AB56_E563AB3D8D89.install,ActionType=1025,Source=BinaryData,Target=ManagedInstall,CustomActionData=/installtype=notransaction /action=install /LogFile= /targetdir="C:\Program Files\xxxxx\Browser\\" /sourcedir="\" "C:\Program Files\xxxxx\Browser\rowser.exe" "C:\WINNT\TEMP\CFG2.tmp")
MSI (s) (70:F0) [08:38:54:562]: Invoking remote custom action. DLL: C:\WINNT\Installer\MSI6.tmp, Entrypoint: ManagedInstall
MSI (s) (70!F4) [08:39:00:406]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (70!F4) [08:39:00:406]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (70!F4) [08:39:00:437]:
MSI (s) (70:F0) [08:39:00:453]: Leaked MSIHANDLE (12) of type 790531 for thread 1268
MSI (s) (70:F0) [08:39:00:453]: Note: 1: 2769 2: _341744F6_503A_48FB_AB56_E563AB3D8D89.install 3: 1
MSI (s) (70:F0) [08:39:00:453]: Note: 1: 2262 2: Error 3: -2147287038
Error 1001. Exception occurred while initializing the installation:
System.IO.FileNotFoundException: File or assembly name Browser.exe, or one of its dependencies, was not found..
DEBUG: Error 2769: �Custom Action _341744F6_503A_48FB_AB56_E563AB3D8D89.install did not close 1 MSIHANDLEs.
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2769. The arguments are: _341744F6_503A_48FB_AB56_E563AB3D8D89.install, 1,
MSI (s) (70:78) [08:39:00:468]: User policy value 'DisableRollback' is 0
MSI (s) (70:78) [08:39:00:468]: Machine policy value 'DisableRollback' is 0
Action ended 08:39:00: InstallFinalize. Return value 3.
MSI (s) (70:78) [08:39:00:468]: Executing op: Header(Signature=1397708873,Version=301,Timestamp=881018074,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (70:78) [08:39:00:468]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (70:78) [08:39:00:468]: Executing op: DialogInfo(Type=1,Argument=xxxxx Browser)
MSI (s) (70:78) [08:39:00:468]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (70:78) [08:39:00:468]: Executing op: ActionStart(Name=_341744F6_503A_48FB_AB56_E563AB3D8D89.install,,)
MSI (s) (70:78) [08:39:00:484]: Executing op: ProductInfo(ProductKey={B9F52B16-7040-4DA8-9D05-D6C366B468F2},ProductName= xxxxx Browser,PackageName=Browser.msi,Language=1033,Version=16842759,Assignment=1,ObsoleteArg=0,ProductIcon=_bb32ea6.exe,,PackageCode={737A9C67-474C-4C8F-BC8E-5FE44A26BACA},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0)
MSI (s) (70:78) [08:39:00:484]: Executing op: ActionStart(Name=CreateShortcuts,Description=Creating shortcuts,Template=Shortcut: [1])
MSI (s) (70:78) [08:39:00:484]: Executing op: SetTargetFolder(Folder=23\xxxxx\)
MSI (s) (70:78) [08:39:00:484]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs
MSI (s) (70:78) [08:39:00:484]: Executing op: SetTargetFolder(Folder=25)
MSI (s) (70:78) [08:39:00:484]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Desktop
MSI (s) (70:78) [08:39:00:484]: Executing op: SetTargetFolder(Folder=23\xxxxx\)

And the following Event ID will be logged:

Event Type: ����Error
Event Source: ����MsiInstaller
Event Category: ����None
Event ID: ����11001
Date: ���������03/04/2006
Time: ���������08:39:00
User: ���������NT AUTHORITY\SYSTEM
Computer: ����WD-UKSPARE6
Description:
The description for Event ID ( 11001 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: Product: xxxxx Browser -- Error 1001. Exception occurred while initializing the installation:
System.IO.FileNotFoundException: File or assembly name Browser.exe, or one of its dependencies, was not found.., (NULL), (NULL), (NULL).
Data:
0000: 7b 42 39 46 35 32 42 31 � {B9F52B1
0008: 36 2d 37 30 34 30 2d 34 � 6-7040-4
0010: 44 41 38 2d 39 44 30 35 � DA8-9D05
0018: 2d 44 36 43 33 36 36 42 � -D6C366B
0020: 34 36 38 46 32 7d � � � � 468F2} �

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Cause

This happens for the following reasons:

  • This happens because of the NULL returned by Winlogon service at the time of processing GPO and applications (MSI). NULL is returned only when the value is not � returned to�variable assigned in programming or while customizing MSI file. This variable could also be an UNC path pointing to the current machine where this MSI is being processed. MSI terminology uses UNC and %computername% variable to find machine name where it is currently being processed.

  • This also happens when variables used in customized MSI will point to a local directory in the computer where this MSI is being processed. For example: in above error browser.exe couldn�t be located by MSI Installer Service because it points to a local path.�

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Resolution

Make sure MSI is configured with proper variable and settings in it and while receiving Customized MSI from vendor make sure that it can be deployed using Group Policy � Software Installation snap-in.�

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More information

Group Policy:
http://technet2.microsoft.com/windowsserver/en/technologies/featured/gp/default.mspx

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Properties

COMMUNITY SOLUTIONS CONTENT DISCLAIMER
MICROSOFT CORPORATION AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, OR ACCURACY OF THE INFORMATION AND RELATED GRAPHICS CONTAINED HEREIN. ALL SUCH INFORMATION AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE AND NON-INFRINGEMENT. YOU SPECIFICALLY AGREE THAT IN NO EVENT SHALL MICROSOFT AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE THE INFORMATION AND RELATED GRAPHICS CONTAINED HEREIN, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF MICROSOFT OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

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Community solutions content disclaimer

Microsoft corporation and/or its respective suppliers make no representations about the suitability, reliability, or accuracy of the information and related graphics contained herein. All such information and related graphics are provided "as is" without warranty of any kind. Microsoft and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, workmanlike effort, title and non-infringement. You specifically agree that in no event shall Microsoft and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use of or inability to use the information and related graphics contained herein, whether based on contract, tort, negligence, strict liability or otherwise, even if Microsoft or any of its suppliers has been advised of the possibility of damages.

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Keywords: kbpubmvp, kbpubtypecca, kbhowto, KB555650

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Article Info
Article ID : 555650
Revision : 1
Created on : 6/29/2006
Published on : 6/29/2006
Exists online : False
Views : 413