Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Unable to install Windows updates


View products that this article applies to.

Author:

Raghu Boddu MVP

↑ Back to the top


COMMUNITY SOLUTIONS CONTENT DISCLAIMER

MICROSOFT CORPORATION AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, OR ACCURACY OF THE INFORMATION AND RELATED GRAPHICS CONTAINED HEREIN. ALL SUCH INFORMATION AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE AND NON-INFRINGEMENT. YOU SPECIFICALLY AGREE THAT IN NO EVENT SHALL MICROSOFT AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE THE INFORMATION AND RELATED GRAPHICS CONTAINED HEREIN, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF MICROSOFT OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

↑ Back to the top


SUMMARY

Unable to install Windows updates.

↑ Back to the top


SYMPTOMS

Windows XP users may experience issues while connecting/downloading the Windows update.

↑ Back to the top


CAUSE

This issue can be due to corrupted/incorrect version of IUCTL.dll file.

↑ Back to the top


RESOLUTION

To resolve the issue with Windows update, perform the following:
 
Open C:\WUTEMP folder and delete the contents of the folder (If any files exist).
Go to "WindowsUpdate" folder in "Program Files" folder, and delete all the contents except the "V4" folder.
 
NOTE: "WindowsUpdate" is a hidden folder.
 
Highlight the "V4" folder, then click Edit from the menu bar at top of the window and choose Invert Selection. If you cannot locate the "V4" folder, please skip this step, and then continue to delete the rest of the files by choosing Select All instead of Invert Selection.
 
If you see the V4 folder, open it and delete all the contents of it except the "iuhist.xml" file.
 
Also, delete all the contents of the C:\WUTemp folder.
 
Once after deleting all the files, you need to unregister the old control. Follow the below mentioned steps:
 
Click Start, Run.
Type: "regsvr32 /u C:\WINNT\System32\IUCTL.dll" (Without Quotes. You should get an unregistered successfully message.)
 
Find the old site controls and delete the same. Ensure that you don't have "IUCTL.DLL"  and "IUEngine.dll" files located in the system.
Restart Windows and try accessing Windows update..

↑ Back to the top


Keywords: KB555461, kbhowto, kbpubtypecca, kbpubmvp

↑ Back to the top

Article Info
Article ID : 555461
Revision : 5
Created on : 8/19/2020
Published on : 8/20/2020
Exists online : False
Views : 228