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Csrss.exe uses 100% of the CPU When you Right-Click an item in Explorer


Author: Brian Desmond MVP

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Symptoms

Csrss.exe uses 100% of the CPU When you Right-Click an item in Windows Explorer or on the desktop

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Cause

Your user profile is corrupt.

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Resolution

Before continuing, make sure you have backed up the contents of your My Documents folder, and any other important data stored in your profile such as application settings. Once your profile is deleted, you will not be able to recover data stored inside of it.

In order to delete your profile, you must be logged in with an account which has administrative privileges which is also not yours. Once you are logged in, open the user profiles list. To locate the list of local user profiles, right-click My Computer, click Properties, and then on the Advanced tab, click Settings under User Profile. Select your profile from the list, and then click Delete.

Logoff, and then log back on as yourself. A new profile will be created when you log on.

CAUTION
If the corrupted profile is that of a domain administrator, and it is located on the first domain controller in the forest, the EFS recovery key must first be backed up. See KB Article 324897 for details on this procedure.

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Properties

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Microsoft corporation and/or its respective suppliers make no representations about the suitability, reliability, or accuracy of the information and related graphics contained herein. All such information and related graphics are provided "as is" without warranty of any kind. Microsoft and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, workmanlike effort, title and non-infringement. You specifically agree that in no event shall Microsoft and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use of or inability to use the information and related graphics contained herein, whether based on contract, tort, negligence, strict liability or otherwise, even if Microsoft or any of its suppliers has been advised of the possibility of damages.

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Keywords: kbpubmvp, kbpubtypecca, kbhowto, KB555021

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Article Info
Article ID : 555021
Revision : 1
Created on : 4/22/2004
Published on : 4/22/2004
Exists online : False
Views : 434