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  2. "Dynamics 365 App for Outlook didn't load completely" error occurs in Dynamics 365 App for Outlook.

"Dynamics 365 App for Outlook didn't load completely" error occurs in Dynamics 365 App for Outlook.

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Symptom

When attempting to use the Dynamics 365 App for Outlook, you see the following error:

"Dynamics 365 App for Outlook didn't load completely. Please ensure you are connected to internet and restart the add-in."

If you click the "Show more" link, the additional details includes the following error:

"Error: window.Office not available"

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Cause

While loading Dynamics 365 App for Outlook, external script office.js might fail to load. Because office.js is a required dependency, Dynamics 365 App for Outlook cannot start and will show an error.

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Resolution

  1. Verify your computer has a connection to the Internet.
  2. If you are using Outlook desktop app follow this guide to ensure that you online https://support.office.com/article/switch-from-working-offline-to-online-2460e4a8-16c7-47fc-b204-b1549275aac9
  3. Reload Dynamics 365 App for Outlook.

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Article Info
Article ID : 4567653
Revision : 5
Created on : 6/15/2020
Published on : 6/15/2020
Exists online : False
Views : 280