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HID Flash command is not ignored during a Teams call in Skype for Business 2016

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Symptoms

Assume that Microsoft Teams is on two calls (one is held), or Microsoft Teams is on a call and receives a second incoming call. If the Human Interface Device (HID) device Flash feature is used to swap the two calls, Skype for Business 2016 plays a dial tone.

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Resolution

To fix this issue, make sure that you install one of the following client versions:
  • For Click-to-Run installation, the client version should be 16.0.12613.10000 or a later version.
  • For 2016 MSI installation, the client version should be 16.0.4979.1000 or a later version.
  • For Office 2019, the client version should be 16.0.10357.20012 or a later version.

Note Make sure that you create a Group Policy Object (GPO) to add a new DWORD registry key EnableTeamsHIDInterop and set the value to 1 in the following path:
Computer\HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Lync

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Keywords: CI118885, kbHotfixAuto, kbqfe, kbfix, kb, HID flash command is not ignored

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Article Info
Article ID : 4559451
Revision : 8
Created on : 6/4/2020
Published on : 6/4/2020
Exists online : False
Views : 207