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HID device still rings if declining a Skype for Business 2016 call while Microsoft Teams is on a call

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Symptoms

Assume that Microsoft Teams is on a call and Skype for Business 2016 receives a call. If the Skype for Business 2016 client user declines the call, the Human Interface Device (HID) device continues ringing until unplugged.

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Resolution

To fix this issue, make sure that you install one of the following clients:
  • For Click-to-Run installation, the version should be 16.0.12315.10000 or a later version.
  • For 2016 MSI installation, the version should be 16.0.4973.1000 or a later version.
  • For Office 2019, the version should be 16.0.10356.20002 or a later version.

Note Make sure that you create a Group Policy Object (GPO) to add a new DWORD registry key EnableTeamsHIDInterop and set the value to 1 in the following path:
Computer\HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Lync

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Keywords: kbqfe, kbfix, kb, HID device still rings if declining a Skype for Business call in a Teams meeting, CI118884, kbHotfixAuto

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Article Info
Article ID : 4559450
Revision : 9
Created on : 6/4/2020
Published on : 6/4/2020
Exists online : False
Views : 221