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EAS creates failure report if a message with unknown recipients is in Drafts in Exchange Server 2019 and 2016

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Symptoms

In Microsoft Exchange Server 2019 and Exchange Server 2016, when you try to sync a draft email message to the Mail app on your iPhone, you receive the following report that is generated by Exchange ActiveSync (EAS):
Synchronization with your iPhone failed for 1 items.
This issue occurs if a display name in the draft message does not contain a letter or number.

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Resolution

To fix this issue, install one of the following updates:

For Exchange Server 2019, install the Cumulative Update 6 for Exchange Server 2019 or a later cumulative update for Exchange Server 2019.​

For Exchange Server 2016, install the Cumulative Update 17 for Exchange Server 2016 or a later cumulative update for Exchange Server 2016.

Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: Synchronization with your iPhone failed error, CI118665, kbHotfixAuto, kbqfe, kbfix, kb

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Article Info
Article ID : 4559439
Revision : 8
Created on : 6/16/2020
Published on : 6/16/2020
Exists online : False
Views : 283