Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

"UnknownIncomingEmailIntegrationError -2147218677 exception" appears in Dynamics 365 mailbox alert


View products that this article applies to.

Symptom

An email sent to a Dynamics 365 mailbox is not created as an email activity record and the following message appears as an alert in the user's Dynamics 365 mailbox record:

"An unknown error occurred while receiving email through the mailbox [Mailbox Name]. The owner of the associated email server profile [Profile Name] has been notified. The system will try to receive email again later.

Email Server Error Code: Exchange server returned UnknownIncomingEmailIntegrationError -2147218677 exception."

↑ Back to the top


Cause

This error occurs if there was an invalid email address included on the To or Cc line of the email.

↑ Back to the top


Resolution

Review the email message that encountered this error and verify all email addresses on the To and Cc lines are valid email addresses

↑ Back to the top


Keywords: UnknownIncomingEmailIntegrationError, alert, mailbox, email, Dynamics, -2147218677

↑ Back to the top

Article Info
Article ID : 4556408
Revision : 2
Created on : 4/6/2020
Published on : 4/6/2020
Exists online : False
Views : 293