Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Troubleshoot UI flow Playback - KeyboardIdMismatch

Troubleshoot UI flow Playback - KeyboardIdMismatch

View products that this article applies to.

Symptoms

When trying to run an UI flow during Test run or Flow run, the user gets one of the two following errors: KeyboardIdMismatch. The keyboard on the machine '0x0000040c040c' does not match the keyboardLayout in the script '0x000004090409'.

[Asset 4555906]

The error is visible in the UI flow Test Page or See detail page of the UI flow run instance.

↑ Back to the top

Verifying issue

  • Check the Windows language on the machine when recording is same on the machine where playing back.

↑ Back to the top

Solving steps

  • Change the Windows display language on the machine when playing back to the same display language used for recording.

Windows 10: https://support.microsoft.com/en-us/help/4496404#display_language

Windows Server 2016: https://www.hostwinds.com/guide/change-the-display-language-windows-server-2016/

  • Go to the Test step in UI flow to test again.

↑ Back to the top

Keywords: ui flow, Desktop runtime error, UI Flow playback, Keyboard

↑ Back to the top

Article Info
Article ID : 4555907
Revision : 7
Created on : 4/2/2020
Published on : 4/6/2020
Exists online : False
Views : 110