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Dynamics 365 Marketing entitlement doesn't match your tenant


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Symptom

When installing D365 marketing application user will be shown " Your selected Dynamics 365 organization entitlement doesn't match your tenant. Paid tenants require a paid organization, and preview tenants require a preview organization".

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Cause

Dynamics 365 Marketing trial expired after 30 days. Once trial marketing instance expires it leaves a marketing application on user tenant in “Non configured” state. This marketing application can’t be configured on any other instance. When user tries to click on this instance it throws the error.  

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Resolution

  1. Click on each and every marketing application which is in “Non configured” state to install marketing
  2. At this moment there is no easy way to differentiate between trial marketing application and paid marketing application
  3. If a right marketing application is selected it will allow to configure marketing on desired dynamic instance

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Keywords: Marketing , entitlement, preview tenants, FRE

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Article Info
Article ID : 4553554
Revision : 3
Created on : 3/24/2020
Published on : 3/24/2020
Exists online : False
Views : 118