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Dynamic Content Picker Missing Dynamic Content From Previous Steps


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Symptoms

Some users are unable to see all the dynamic content from previous steps while attempting to add dynamic content to a parameter. The dynamic content picker may show that there is "No dynamic content available".

[Asset 4552008]

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Cause

This can occur for one of two reasons:

  1. When using a trigger that supports "Split On" and the "Split On" option is turned on. 
  2. Or when the type of the dynamic content may differ from the data type of the parameter. This is expected behaviour as the dynamic content picker filters the dynamic content based on the data type of the parameter. For instance, the dynamic content picker for a string parameter will show a filtered list of dynamic content that are strings.
    [Asset 4553478]

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Resolution

If using a trigger that supports "Split On", fix this issue by turning off the "Split On" option for the trigger card. To do so, follow the steps below:

  1. First, on the trigger card, selected the 3 dots.
    [Asset 4552033]
  2. Then, click on Settings.
    [Asset 4552035]
  3. Then, turn off the "Split on" setting and click Done.
    [Asset 4552037]

The dynamic content should now be available automatically in the dynamic content picker.

If the dynamic content picker is filtering by the parameter data type, there are two possible workarounds.

  1. The first workaround is to search for the dynamic content in the dynamic content picker. This will override the data type filtering. 
    [Asset 4553479]
  2. The second workaround is to use the Compose action card, which will produce an output of type any.
    [Asset 4553481]

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Keywords: dynamic content

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Article Info
Article ID : 4552004
Revision : 12
Created on : 3/24/2020
Published on : 3/25/2020
Exists online : False
Views : 92