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Emails are not received in a Dynamics 365 mailbox and you see a warning alert like the following in a user's mailbox record:
"An unknown error occurred while receiving email through the mailbox [Mailbox Name]. The owner of the associated email server profile [Profile Name] has been notified. The system will try to receive email again later.
Email Server Error Code: Exchange server returned UnknownIncomingEmailIntegrationError -2147167669 exception."
This warning is logged if the owner of the mailbox record does not have a Dynamics 365 license assigned.
Verify the owner of the mailbox has a Dynamics 365 license assigned.
NOTE: If you verify the user does have a license, verify there are not any other Dynamics 365 mailbox records with the same email address. If there is another mailbox with the same email address and the owner of that mailbox does not have a license, change the email address value in the other mailbox record.
Keywords: email, -2147167669