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Event ID 4009 when using SubjectOrBodyMatchesPatterns on Edge server in Exchange Server 2019 and 2016

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Symptoms

In Microsoft Exchange Server 2019 or Exchange Server 2016, the transport rule that uses the SubjectOrBodyMatchesPatterns parameter on Edge server doesn’t work, and you receive the following error message:

ID:       4009
Level:    Error
Source: MSExchange Messaging Policies
Message:  Transport engine failed to evaluate condition or apply action. The rule is configured to ignore errors. Details: 'Organization: '' Message ID '<msgid>' Rule ID 'Ruleid' Predicate '' Action ''. FilteringServiceFailureException Error: Microsoft.Exchange.MessagingPolicies.Rules.FilteringServiceFailureException: FIPS text extraction failed with error: 'Retrieving the COM class factory for component with CLSID {C635C36E-6F37-4D3A-8005-3893029827D5} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).'. ..

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Resolution

To fix this issue, install one of the following updates:
For Exchange Server 2019, install the Cumulative Update 4 for Exchange Server 2019 or a later cumulative update for Exchange Server 2019.
For Exchange Server 2016, install the Cumulative Update 15 for Exchange Server 2016 or a later cumulative update for Exchange Server 2016.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: CI110020, kbHotfixAuto, SubjectOrBodyMatchesPatterns, kbqfe, kbfix, kb, event id 4009

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Article Info
Article ID : 4528695
Revision : 13
Created on : 12/17/2019
Published on : 12/17/2019
Exists online : False
Views : 250