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Only one recipient shows when saving draft by using Exchange ActiveSync version 16.0 in Exchange Server 2019 and 2016


View products that this article applies to.

Symptoms

In Microsoft Exchange Server 2019 or Exchange Server 2016, a user composes a new email message by using the BlackBerry Hub app on an android phone. The user separates two or more recipients with a comma and saves the email message as a draft. When this draft is viewed in the Outlook on the web (formerly known as Outlook Web App) or Outlook client, the recipients are displayed as a single recipient and not as two separate recipients. If a semicolon is used instead of a comma, this works fine.

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Resolution

To fix this issue, install one of the following updates:
For Exchange Server 2019, install the Cumulative Update 4 for Exchange Server 2019 or a later cumulative update for Exchange Server 2019.
For Exchange Server 2016, install the Cumulative Update 15 for Exchange Server 2016 or a later cumulative update for Exchange Server 2016.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: CI110017, kbHotfixAuto, only one recipient show when saving draft, kbqfe, kbfix, kb

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Article Info
Article ID : 4528688
Revision : 9
Created on : 12/17/2019
Published on : 12/17/2019
Exists online : False
Views : 254