| Update package |
Version number |
| Service Update 109 for Microsoft Dynamics CRM Online 9.1.0 |
9.1.0.10908 (or higher) |
To determine whether your organization had this update applied, check your Microsoft Dynamics CRM Online version number. Click the gear icon in the upper-right corner, and then click About.
Please note that an (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.
Service Update 109 resolves the following issues:
Repaired Functionality
The following list details issues whose resolutions repair items in Dynamics that are not functioning.
Dynamics
- Intermittently, duplicate contacts were created.
Knowledge Management
- The "Open entity record" command was missing from the "Opportunity close" entity.
- With Sales Insights enabled, posts that were prepended with new lines were not recognizaed as a variable Sales Ingsight.
MidTier Services
- Selecting "Finish" link in a business process flow did not function until the user clicked somewhere else and then selected the same link again.*
Platform Services
- Custom properties were ignored when an item failed to synchronize in a sync cycle or was delayed by a sync cycle.*
- Importing files through the Import Data option on the command bar failed.*
- Incoming emails failed to track.*
- Managed attribute maps could be deleted from the customization window.*
- Manually tracked draft emails in Exchanged synced unexpectedly to Dynamics 365.*
- oData API query results contained empty values for related entities.*
- Plug-ins failed when executing a service bus call.*
- Quotation marks added to the address of a contact were converted into single quotation marks.*
- Quotation marks were replaced with apostrophe marks in some text fields.*
- Reports did not render annotation attachments if annotation was part of the outer query.*
- Solutions containing trusted plug-ins could not be uninstalled.*
- Some contacts did not synchronize from Dynamics 365 to Outlook.*
- The currency symbol was missing from the Est. Revenue base column.*
- When a recurring appointment series was updated, the required an optional fields did not populate.*
- When a user with no write privileges imported a solution, the TestPA workflow was in an active state, while the corresponding SdkMessage was in an inactive state.*
- When security roles were enabled in a dashboard, the Server-Side Synchronization Failures dashboard was not visible, preventing customers from making access modifications.
- When tracking an appointment from Assistant Calendar and then updating it, tracking recipients received two updates instead of one.
Sales
- An extra item was added (the first page accessed on the organization being used) to the browser history when navigating Unified Interface.
- Currency Precision was not honorured on the Price Per Unit field on the Quote/Opportunity Product entity.*
- Products could not be read in offline mode.*
- Some records added to a subgrid were not visible.
Solutions
- Interactive dashboards with a multi-stream and a First name Last name queue displayed queue items in the stream that were not a part of that queue.
- Screen readers did not read the total number of entries present in the list of downloadable offline updates.
- Some SLAs could not be activated or deactivated.
- Talkback did not read the total number of entries present in the list of offline updates presented after selecting the "Offline status" link.*
- Users could not reply on the wall post of a Case entity record.
- When navigating to the options list in the Field Service Mobile app, Voice over did not read the total number of entries present in the list.*
Unified Interface
- After applying a slider filter and saving the filter, the saved filter could still be edited.*
- After closing an opportunity as won/lost and then entering its timeline, there was no option to view details of the opportunity close activity.*
- An extra scrollbar appeared in the Quick Create form.*
- Changes made to multi-select options were not visible.
- Changes made to the sitemap privileges were not being applied as per the security role (Example: After removing the read privilege from the Product entity, the entity was not visible for admins with the read privilege.).
- Charts in the "Drill Down By" popup could not be accessed when the "Account" dropdown list item was selected for the first time.
- Custom buttons did not display in offline mode.*
- Custom web resources could not be opened as a pop-up in the Dyanmics 365 iOS app.*
- Multi-select option sets did not display on forms in offline mode.
- Multi-select option sets displayed as a list of type code values in offline mode.*
- Narrator read date fields in saved filters as unselected and the filters unexpectedly could not be selected.
- Screen readers did not read the headings "My open opportunities" and "My open leads" in the Sales Activitiy social dashboard.
- Selecting the "Clear all" button on a bound dashboard when filtering search results resulted in missing linked entities.
- Tables could not be sorted by certain related entity columns.
- The "download offline updates" button appeared, even when the offline data sync had already completed.
- The control used to add a new record to a subgrid was missing.
- The Due Date field and Search fields were misaligned in the Activities grid.
- The Field Security Profile on the Date field did not display its value as encrypted when focus was moved from the field.*
- The jump bar filter intermittently did not function.*
- The user's personal charts intermittently did not display.*
- When "UCI mode" was enabled and the "Allow quick create" option was unchecked, and the "Add new" button on the associated subgrid was selected, a window appeared with a Relationship field did not auto-populate.
- When altering a duplicate record and saving the change, the duplicate check that appeared was blank.*
- When entering offline mode, the banner stating "You are now working in offline mode" did not appear.*
- When navigating to the "Clear all Global filter" button on a dashboard using Shift+Tab, focus was not visible.
- When navigating to the "Resolved By" and "Modified On" filters, Narrator read only the filters' labels rather than reading the date specified by those filters.
- When navigating to the "Show and Custom" filters option in the Tier-1 dashboard, the screen reader read the "Saved and Custom" filters as option as a button but did not read the state as "expanded" or "collapsed".
- When using the Relevance Search page, users could not switch between emails.*
Error Messages, Exceptions, and Failures
The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.
Knowledge Management
- Knowledge article records could not be accessed using the alphabet links on the bottom pane of the NSE Services App (Error: "No data available.").*
- When creating a note, adding a note button resulted in an error ("An unexpected error occurred.").*
Platform Services
- When an asynchronous workflow was updated to contain an image, the workflow failed with an error ("An Exception occurred in WorkOrderNotification workflow.").*
- An error occurred when a user attempted to opened a shared order ("MessageProcessor fail to process message 'Retrieve' for 'salesorder'.").*
- Uninstalling the advanced field service solution resulted in an error ("Solution Advanced Filed Service cannot be deleted due to dependencies from other components in the system.").*
- Selecting tab filters in the Post Configuration entity resulted in an error ("0x80072505 Object reference not set to an instance of an object.").*
- The ownership of some accounts could not be changed (Error: "This entity is currently being assigned as part of an asynchronous cascade assign job. Please wait for the asynchronous job to complete before attempting to assign this entity again.").*
- Users experienced slow performance when loading and saving records from different entities.*
Sales
- When selecting the "Import from Excel" command, without uploading a file, a script error occurred.*
Solutions
- Users with a "Customer Service Representative" role were receiving an "Access denied" error message when routing items from the Queues grid to another queue. *
Unified Interface
- The wrong error message displayed when an ISV code failed.*
- An error occurred when sending an email ("No data available.").
- When entering offline mode for the first time using the "Bookable Resource Booking" view, an exception occurred ("We cannot display this view right now. Please try a different view.").
- A generic SQL error occurred when creating a new account record.
- Errors occurred when navigating the app's forms and grids after downloading and syncing background metadata.*
- An error occurred when executing "setvisible" for dependent option set controls.*+
- Lookup filtering with "Contains" intermittently failed with an error ("Condition operation nvarchar not valid for attribute type").*
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