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Call forwarding and voice mail not working for LBR users who're signed out of all clients in Skype for Business Server 2019 and 2015


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Symptoms

In a Microsoft Skype for Business Server 2019 or Skype for Business Server 2015 environment, consider the following scenarios after you configure User A for Location-Based Routing (LBR):

Scenario 1:
  • User A signs out of all clients.
  • User B makes an inbound PSTN call to User A.

Scenario 2:
  • User A sets up call forwarding to send all calls to voice mail.
  • User A then signs out of all clients.

Scenario 3:
  • User A sets up call forwarding to an external mobile phone number.
  • User A then signs out of all clients.
 
In all scenarios, an inbound call will hear a fast busy. The caller isn't routed to voice mail or not forwarded to the external number.

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Resolution

To fix this issue, install one of the following updates:

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Keywords: CI109031, kbHotfixAuto, kbqfe, kbfix, kb, call forwarding and voicemail not working for LBR users

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Article Info
Article ID : 4525499
Revision : 9
Created on : 5/13/2020
Published on : 5/13/2020
Exists online : False
Views : 254