- On https://partner.microsoft.com/Support/ go to the section ‘Tell us about your issue’
- From here select ‘Incentives’ from the ‘Category’ dropdown, then ‘Enrollment and permissions’ in the ‘Topic’ section.
- Select the relevant topic you require from the ‘Subtopic’ dropdown.
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If you still cannot locate the information you require from the suggested resolutions, please contact https://partner.microsoft.com/en-US/support/ for support with:
- Enrolling for Retail Incentives on Partner Center.
- Roles in Microsoft Partner Dashboard (Global Admin and Incentives Admin)
- Entering Bank and Tax information
When contacting the support teams, please provide:
1. Name of Program the question is related to (Retail)
2. Partner Name
3. Partner MPN ID
4. Detailed description of the question / issue
5. Screenshot of Error Message (if applicable) and steps to recreate the issue
6. Confirmation of internet browser used. (note It is recommended to use Microsoft Edge, Chrome or Firefox on the site. Please do not use Internet Explorer as all the functionality will not be available.