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Call Queue agent can’t transfer PSTN call to internal Skype for Business Online user from different SIP domain in Skype for Business Server 2019

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Symptoms

In a Microsoft Skype for Business Server 2019 environment, consider the following scenario:
  • A PSTN user calls a call queue number and the call is answered by a Skype for Business Online agent.
  • The agent tries to transfer the call to another internal Skype for Business Online user who’s from different SIP domain.
In this scenario, the call transfer fails. The call transfer should work because both users are from same organization even though they are in different sip domains.

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Keywords: call queue agent can't transfer a PSTN call to an internal SFBO user from different SIP domain, kb, kbfix, kbqfe, kbHotfixAuto, CI106630

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Article Info
Article ID : 4518404
Revision : 7
Created on : 9/26/2019
Published on : 9/26/2019
Exists online : False
Views : 274