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Removing In-Place Hold doesn't work for mailboxes in different domains in Exchange Server 2019 and 2016


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Symptoms

In a Microsoft Exchange Server 2019 or Exchange Server 2016 environment, consider the following scenario:
  1. You create an organization that has at least two domains. A mailbox for userA is created in the domain that does not have Exchange server.
  2. Run the Set-ADServerSettings -ViewEntireForest $true cmdlet.
  3. You create an in-place hold by using the New-MailboxSearch -Name <Hold1> -SourceMailboxes <userA> -InPlaceHoldEnabled $true cmdlet.
  4. Run the Get-Mailbox cmdlet for the userA and view the In-Place Hold value. The GUID should be populated because it's now part of an in-place hold.
  5. Run the Set-MailboxSearch <Hold1> -SourceMailboxes $null -InPlaceHoldEnabled $false cmdlet.
  6. Run the Get-Mailbox cmdlet again and note the value should not be populated.
  7. Run the Remove-MailboxSearch cmdlet for Hold1, it should be get removed.
In this situation, you find the In-Place Hold attribute isn't cleared from the mailbox that's in another domain. Therefore, the Remove-MailboxSearch cmdlet doesn't work as expected.

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Cause

Recipient session has the forest level access when enabling In-Place Hold, whereas when disabling the In-Place Hold by using the Set-MailboxSearch cmdlet, the recipient session has access only to the current domain. Therefore, disabling the In-Place Hold does not clear the in-place hold attribute from the user's mailbox that’s in another domain. In addition, running the Remove-MailboxSearch fails. As the In-Place Hold attribute from the user's mailbox that's in another domain is still present, it's impossible to remove the mailbox search.

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Resolution

To fix this issue, install one of the following updates:

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbfix, kbqfe, removing in-place hold doesn't work for mailboxes in different domains, kbHotfixAuto, CI105603

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Article Info
Article ID : 4515265
Revision : 6
Created on : 9/17/2019
Published on : 9/17/2019
Exists online : False
Views : 816