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“The function cannot be performed…” error when you send a message that’s open for a long time in Exchange Server 2016

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Symptoms

Assume that a user creates a message draft by using Outlook in online mode in Microsoft Exchange Server 2016 and leaves the draft open for a long time (for example, multiple minutes). When the user finally sends the message, he receives the following error message:
The function cannot be performed because the message has been changed.

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Cause

A conflict exists because of the auto-save feature in Outlook. A save event triggers the agent on the server that's modifying the message while the Outlook client still has the message open. To reduce the conflict, the FORCE_SAVE flag is added for items that’re saved in the Drafts folder in Outlook to make sure that the items can be successfully sent in this scenario.

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Resolution

To fix this issue, install the Cumulative Update 15 for Exchange Server 2016 or a later cumulative update for Exchange Server 2016.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: CI105654, kbHotfixAuto, kbqfe, kbfix, kb, "the function cannot be performed because the message has been changed" error

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Article Info
Article ID : 4515256
Revision : 13
Created on : 12/17/2019
Published on : 12/17/2019
Exists online : False
Views : 252