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PSTN phone is in holding until a Skype for Business user joins even if AllowAnonymousPstnActivation is True in Skype for Business Server 2019


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Symptoms

In a Microsoft Skype for Business Server 2019 environment, consider the following scenario:
  • You enable anonymous PSTN activation by running the Set-CsDialInConferencingConfiguration -AllowAnonymousPstnActivation $true cmdlet.
  • You schedule a private conference and set the access level as “Anyone”. Note that the meeting must be a scheduled conference. Because if you use the Meet Now feature to start a meeting, the Skype for Business user will join the conference first.
  • A PSTN user dials in to the conference and make sure that you are transferred to the conference without waiting for an authenticated user.
  • You may join the conference from a Skype for Business client and make sure that the PSTN caller is already in the conference.
In this situation, the PSTN user is placed in holding until a Skype for Business user joins the conference. It’s expected that the PSTN phone should be transferred to the conference without waiting for an authenticated user.

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Resolution

To fix this issue, install the July 2019 cumulative update 7.0.2046.123 for Skype for Business Server 2019, Conferencing Attendant.

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Keywords: kbHotfixAuto, CI104257, kb, kbfix, pstn is in holding until a Skype for Business user joins

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Article Info
Article ID : 4512994
Revision : 5
Created on : 7/16/2019
Published on : 7/16/2019
Exists online : False
Views : 195