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When you click the Approve Email button on a mailbox record in Dynamics, you encounter the following error:
"Error
A failure occurred in CrmSecurity. If you contact support, please provide the technical details."
This error occurs if you try to approve the email as a user that does not have both of the following required roles:
By default Dynamics 365 requires that the approval of an email address in Dynamics 365 is performed by someone with both of the required roles mentioned in the Cause section. The System Administrator role in Dynamics 365 or the the Dynamics 365 service administrator role in Office 365 are not sufficient for performing this action. For additional information including how this requirement can be disabled, see the following article:
Changes to Mailbox approval in Dynamics 365
https://support.microsoft.com/help/4506139
If you click the Download Log File button, you see details like the following example:
"Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Crm.CrmException: The Queue: a5efd992-dbc6-48af-ad61-09e0258edb68 email example@contoso.com doesn't match with UPN. User 39ff663e-a75a-e811-a986-000d3a3672b5 should be a global administrator to approve mailbox in organization 6b591077-eeba-4e6b-ae2b-e259a3249388.
at Microsoft.Crm.Dialogs.ApproveEmailAddressDialogPage.ConfigureForm()
at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&
completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number
for administrators or support: #3A5E4FEADetail:
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
<ActivityId>1174984e-933a-4577-b387-679ddc61f455</ActivityId
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
<Message>System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Crm.CrmException: The Queue: a5efd992-dbc6-48af-ad61-09e0258edb68 email example@contoso.com doesn't match with UPN. User 39ff663e-a75a-e811-a986-000d3a3672b5 should be a global administrator to approve mailbox in organization 6b591077-eeba-4e6b-ae2b-e259a3249388.
at Microsoft.Crm.Dialogs.ApproveEmailAddressDialogPage.ConfigureForm()
at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at
System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #3A5E4FEA</Message>
<Timestamp>2018-12-04T18:17:41.8971683Z</Timestamp
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault>
<ActivityId>1174984e-933a-4577-b387-679ddc61f455</ActivityId
<ErrorCode>-2147220906</ErrorCode>
<ErrorDetails xmlns:d3p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
<Message>The Queue: a5efd992-dbc6-48af-ad61-09e0258edb68 email testdl@MyContosoDemo.onmicrosoft.com doesn't match with UPN. User 39ff663e-a75a-e811-a986-000d3a3672b5 should be a global administrator to approve mailbox in organization 6b591077-eeba-4e6b-ae2b-e259a3249388.</Message>
<Timestamp>2018-12-04T18:17:41.8981705Z</Timestamp
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>"
Keywords: CrmSecurity, failure, approve, email, mailbox, dynamics 365, UPN, global administrator