Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Can't find the response group agent that's synced from an existing distribution list in Skype for Business Server 2019 and 2015


View products that this article applies to.

Symptoms

In Microsoft Skype for Business Server 2019 or Skype for Business Server 2015, you add a user to a distribution list. Then, the response group agents are synced from this distribution list. When the Skype for Business server doesn't find a response group agent, it will create the group agent. However, the server still can't find the agent.

↑ Back to the top


Cause

This issue occurs because the users don't have the msRTCSIP-OriginatorSip populated so that the filter that's used to find the group agent isn't correct.

↑ Back to the top


Resolution

To fix this issue, install one of the following updates:

↑ Back to the top


Keywords: CI103738, kbHotfixAuto, kbqfe, kbfix, kb, can't find the response group agent that's synced from an existing distribution

↑ Back to the top

Article Info
Article ID : 4510844
Revision : 10
Created on : 12/3/2019
Published on : 12/3/2019
Exists online : False
Views : 175