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Forwarding a missed call from Shared Line Appearance fails in Skype for Business Server 2015

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Symptoms

Consider the following scenario in Microsoft Skype for Business Server 2015:
  • You set up forwarding on Shared Line Appearance (SLA) group Missed Call Option to User C if SLA is busy by using the Set-CsSlaConfiguration cmdlet.
  • User A calls User B.
  • User B forwards the call to SLA.
In this situation, the forwarding from SLA to User C fails.

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Cause

This issue occurs because the Invite sent when call is forwarded by SLA contains both Referred-By headers.

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Resolution

To fix this issue, install the July 2019 cumulative update 6.0.9319.559 for Skype for Business Server 2015, Front End Server and Edge Server.

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Keywords: forwarding a missed call from sla fails, kb, kbfix, kbqfe, kbHotfixAuto, CI103685

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Article Info
Article ID : 4510843
Revision : 7
Created on : 7/31/2019
Published on : 7/31/2019
Exists online : False
Views : 214