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Skype for Business still rings if a PSTN call is ended before it's answered by an online user in Skype for Business Server 2015

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Symptoms

In Microsoft Skype for Business Server 2015, consider the following scenario:
  • User A is a Skype for Business Online user who is using on-premises PSTN connectivity via on-premises call handling (OPCH).
  • User B is a PSTN caller who is calling user A.
  • User B ends the call before user A answers the call.
In this situation, the Skype for Business client still rings even after the call is ended.

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Resolution

To fix this issue, install the July 2019 cumulative update 6.0.9319.559 for Skype for Business Server 2015, Front End Server and Edge Server.

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Keywords: kb, kbfix, kbqfe, skype for business still rings after a call is ended, kbHotfixAuto, CI103677

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Article Info
Article ID : 4510839
Revision : 8
Created on : 7/31/2019
Published on : 7/31/2019
Exists online : False
Views : 189