After creating an appointment in Dynamics 365, the appointment is not synchronized to Exchange or Outlook.
Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.
View products that this article applies to.
After creating an appointment in Dynamics 365, the appointment is not synchronized to Exchange or Outlook.
Cause 1:
Your mailbox record in Dynamics 365 is not configured to synchronize Appointments, Contacts, and Tasks.
Cause 2:
The appointment does not meet the conditions used in your synchronization filters for the Appointment entity.
Resolution 1: Verify the mailbox is configured to synchronize appointments, contacts, and tasks.
Resolution 2: Verify the properties of the appointment record meet the conditions in your synchronization filters.
You can view your synchronization filters in the Dynamics 365 web application by following these steps: