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  2. FIX: FeaturePackChecker.exe crashes when you try to install CU for BizTalk Server 2016

FIX: FeaturePackChecker.exe crashes when you try to install CU for BizTalk Server 2016

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Symptoms

When you install Cumulative Update (CU) for Microsoft BizTalk Server 2016, the installation fails because FeaturePackChecker.exe crashes if any unrelated .msi file is missing or corrupted.

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Cause

Microsoft BizTalk Server CU installer needs to identify whether the given machine has classic installation of the product or Feature Pack. In order to do that, a component of the installer which name is FeaturePackChecker, enumerates Windows Installer entries (known as MSI) on a given machine and reads MSI file information to identify if Feature Pack is installed. When any MSI on the machine is missing or corrupted, an unhandled exception causes the crash.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. 

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Resolution

This problem is fixed in the following cumulative update for BizTalk Server:

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Workaround

To work around this issue, use one of the following methods: 
  • Replace back the cached Windows installer .msi files that were deleted.
  • Reinstall missing .msi files.

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References

For information about the service packs and cumulative update list for BizTalk Server, see the following article in the Microsoft Knowledge Base:

2555976 Service pack and cumulative update list for BizTalk Server

For more information about BizTalk Server hotfixes, see the following article in the Microsoft Knowledge Base:

2003907 Information about BizTalk hotfixes and Cumulative Update support

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Keywords: kb, kbfix, kbqfe, Unable to install CU6 for BizTalk Server, kbHotfixAuto, CI112051

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Article Info
Article ID : 4507142
Revision : 14
Created on : 1/22/2020
Published on : 1/22/2020
Exists online : False
Views : 290