We are modifying the approval process for new/updated/changed mailboxes. To provide more management flexibility, we are adding the Exchange administrator as someone who can approve mailboxes. In addition, we’re documenting how those authorized to do mailbox approval could change the default settings so user and queue mailboxes would not require approval.
The mailbox approval process is illustrated in the following flow chart.
Note
When the Server-Side Synchronization feature initially released, only the Global administrator role was able to approve mailboxes.
We are rolling out these changes region-by-region as part of Service Update 60; first for Customer Engagement Online/Exchange Online and then for Customer Engagement Online/Exchange On-premises.