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"User cannot be reached" error when you add a user through Skype Call in an ACP conference in Skype for Business 2016

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Symptoms

In an Audio Conferencing Providers (ACP) conference in Microsoft Skype for Business 2016, when you try to add a user by selecting the Skype Call option in the call, you receive an error message that states that "The user cannot be reached."

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Resolution

To fix this issue, install the June 4, 2019, update (KB4464576) for Microsoft Skype for Business 2016.

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Keywords: can't add a user by Skype Call in a ACP conference, kb, kbfix, kbqfe, user can't be reached error, kbHotfixAuto, CI102382

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Article Info
Article ID : 4505750
Revision : 13
Created on : 8/9/2019
Published on : 8/9/2019
Exists online : False
Views : 288