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"Call was not completed or has ended" error when you make a call with a federated user in Skype for Business Server 2019

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Symptoms

Consider the following scenario in a Microsoft Skype for Business Server 2019 environment:

  • You are a federated Skype for Business user to User A.
  • The Busy Options with the Busy On Busy feature is enabled in User A's organization.
  • User A is already engaged in another communication stream.
  • You make a call to User A.

In this scenario, the call fails and you receive the following error message:

Call was not completed or has ended. 

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Resolution

To fix this issue, install the July 2019 cumulative update 7.0.2046.123 for Skype for Business Server 2019, Front End Server and Edge Server.

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Keywords: Call was not completed or has ended, kb, kbfix, kbqfe, when you make a call with a federated user, kbHotfixAuto, CI101865

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Article Info
Article ID : 4503621
Revision : 8
Created on : 7/11/2019
Published on : 7/11/2019
Exists online : False
Views : 301