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The "Average Holding Time for Incoming Messages" performance counter shows incorrect values for Skype for Business Server 2019 and 2015

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The "Average Holding Time for Incoming Messages" managed SIP stack performance counter seems to be affected by the time that it takes for the user to answer a call in Microsoft Skype for Business Server 2019 or 2015. This performance counter is supposed to measure how long it takes to make a routing decision about CSIPMessage instances. It should not depend on message timing.

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  • This update provides the fix on the server side. It only applies to Skype for Business Server 2019 and Skype for Business Server 2015.
  • There’s also a fix in the Key Health Indicators (KHI) tool itself.
  • No server fix for Lync Server 2013. You only need to apply the latest update of the KHI tool for Lync Server 2013.

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Keywords: average holding time for incoming messages shows incorrect values, kb, kbfix, kbqfe, kbHotfixAuto, CI101909

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Article Info
Article ID : 4503620
Revision : 12
Created on : 7/25/2019
Published on : 7/25/2019
Exists online : False
Views : 192