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Dependency error attempting to uninstall Portals solutions from Dynamics 365


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Symptom

Uninstalling a portals solution such as MicrosoftCrmPortalBase or MicrosoftCrmPortalDependency fails with the following error:

"Solution [Solution Name] cannot be deleted due to dependencies from other components in the system. Remove all dependencies to allow for solution deletion.

Error code 8004f01f."

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Cause

When installing portal capabilities for Dynamics 365, multiple solutions are installed. Some of the solutions include core portal features and others include specific functionality (i.e. Customer Portal or Employee Self Service). When installing the solutions, the core solutions gets installed first and then the specific ones. Once installed, you may also have done customizations to the portal solution(s).

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Resolution

To uninstall the portals solutions successfully, you need to follow the steps in reverse order.

  1. Undo customizations of portal entities (if applicable).
  2. Uninstall solutions in reverse order of how they were installed. Refer to the table below for each package Un-installation sequence (top to bottom).
     
    BasePortal CommunityPortal CustomerPortal ESSPortal StarterPortal
    BasePortal CommunityPortal CustomerPortal ESSPortal StarterPortal
    BaseHtmlContentDesigner BaseHtmlContentDesigner BaseHtmlContentDesigner BaseHtmlContentDesigner BaseHtmlContentDesigner
    MicrosoftAzureStorage MicrosoftAzureStorage MicrosoftAzureStorage MicrosoftAzureStorage PortalTimeline
    MicrosoftBadges MicrosoftBadges KnowledgeManagement KnowledgeManagement MicrosoftAzureStorage
    KnowledgeManagement KnowledgeManagement CustomerService CustomerService Feedback
    CustomerService CustomerService PortalTimeline PortalTimeline MicrosoftWebForms
    PortalTimeline PortalTimeline MicrosoftForumsWorkflows MicrosoftForumsWorkflows MicrosoftIdentityWorkflows
    MicrosoftIdeasWorkflows MicrosoftIdeasWorkflows MicrosoftForums MicrosoftForums MicrosoftIdentitySystemWorkflows
    MicrosoftIdeas MicrosoftIdeas Feedback Feedback MicrosoftIdentity
    MicrosoftForumsWorkflows MicrosoftForumsWorkflows MicrosoftWebForms MicrosoftWebForms WebNotification
    MicrosoftForums MicrosoftForums MicrosoftIdentityWorkflows MicrosoftIdentityWorkflows MicrosoftCrmPortalBaseWorkflows
    MicrosoftBlogs MicrosoftBlogs MicrosoftIdentitySystemWorkflows MicrosoftIdentitySystemWorkflows MicrosoftCrmPortalBaseSystemWorkflows
    Feedback Feedback MicrosoftIdentity MicrosoftIdentity MicrosoftCrmPortalBase
    MicrosoftWebForms MicrosoftWebForms WebNotification WebNotification msdynce_PortalPrivacyExtensions
    MicrosoftIdentityWorkflows MicrosoftIdentityWorkflows MicrosoftCrmPortalBaseWorkflows MicrosoftCrmPortalBaseWorkflows MicrosoftCrmPortalDependencies
    MicrosoftIdentitySystemWorkflows MicrosoftIdentitySystemWorkflows MicrosoftCrmPortalBaseSystemWorkflows MicrosoftCrmPortalBaseSystemWorkflows  
    MicrosoftIdentity MicrosoftIdentity MicrosoftCrmPortalBase MicrosoftCrmPortalBase  
    WebNotification WebNotification msdynce_PortalPrivacyExtensions msdynce_PortalPrivacyExtensions  
    MicrosoftCrmPortalBaseWorkflows MicrosoftCrmPortalBaseWorkflows MicrosoftCrmPortalDependencies MicrosoftCrmPortalDependencies  
    MicrosoftCrmPortalBaseSystemWorkflows MicrosoftCrmPortalBaseSystemWorkflows MicrosoftBingMapsHelper MicrosoftBingMapsHelper  
    MicrosoftCrmPortalBase MicrosoftCrmPortalBase MicrosoftGetRecordIDWorkflowHelper MicrosoftGetRecordIDWorkflowHelper  
    msdynce_PortalPrivacyExtensions msdynce_PortalPrivacyExtensions      
    MicrosoftCrmPortalDependencies MicrosoftCrmPortalDependencies      
    MicrosoftBingMapsHelper MicrosoftBingMapsHelper      
    MicrosoftGetRecordIDWorkflowHelper MicrosoftGetRecordIDWorkflowHelper      

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Keywords: portal, 8004f01f, dependencies, delete, deleted

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Article Info
Article ID : 4500989
Revision : 3
Created on : 4/23/2019
Published on : 4/23/2019
Exists online : False
Views : 259