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Offline files are displayed as "normal" in Windows 10 and Windows Server 2019


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Symptoms

In Windows 10, version 1809 and Windows Server 2019, File Explorer may not display the offline file icons correctly. An offline file should be display by having an overlay that shows an "x" character in the lower-left corner of the file icon. Instead, the offline files may be displayed by having a "normal file" icon. This icon is indistinguishable from a non-offline file.

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Cause

This issue occurs because of a change in the shell that causes Windows to fail to detect files as offline file. Therefore, File Explorer does not show the icon overlay.

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Workaround

To work around this issue, use a Universal Naming Convention (UNC) path to open the folder. For example, use \\server\share\path.

This method works if "\\server" refers to the local computer or a remote computer. By using this workaround, you can verify that the file in question is actually offline.

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Resolution

To fix this issue, install the Windows 10 Cumulative Update that released in September 24, 2019 and later. 

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Keywords: Desktop Shell, Desktop Shell, Desktop Shell, Desktop Shell, Desktop Shell, kbContentAuto, Desktop Shell, Desktop Shell, Desktop Shell, CI100229, kbSupportTopic, Desktop Shell

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Article Info
Article ID : 4498167
Revision : 11
Created on : 10/9/2019
Published on : 10/9/2019
Exists online : False
Views : 296