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Update Rollup 7 for System Center 2016 Service Manager

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Introduction

This article describes the issues that are fixed in Update Rollup 7 for Microsoft System Center 2016 Service Manager. This article also contains the installation instructions for this update.

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Issues that are fixed and Improvements

  • Prefix for work items like Review Activities can now contain space characters.
  • State changes for Service Requests has been made unambiguous in the SM portal by moving the service request from active to ‘resolved’ state once all the SR related activities are completed. Earlier, the SR used to move to ‘closed’ state from active.
  • Fixed an issue due to which text fields in the portal used to get encrypted and hence became unreadable. This occurred during certain validation errors such as file attachment size error.
  • User input field on the Request Detail’s page now accepts HTML tag characters.
  • Email link in the mail icon on the portal has been corrected so that end users may open a ticket via email without any need to remember the service desk’s address.
  • Fixed an issue that prevented the Active Directory (AD) connector to connect to a specified DC
  • Fixed an issue that prevented Parallel, Sequential or Dependent activity form from opening in non-English language in SCSM console.
  • Fixed a bug that appended an additional extension to certain files in the file attachments, while saving them on local machine.
  • Fixed a bug that caused console to crash while creating/editing notification template in a non-English language SCSM console
  • The Active Directory (AD) Connector has been enhanced to select the closest DC.

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Hotfix information

Update packages for Service Manager are available by manual download.

Manual download

Go to the following website to manually download the update package from the Microsoft Download Center:

 Download the Service Manager update package now.

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Installation instructions for Service Manager

Before the installation

Before you apply this update, follow these steps:

  1. Exit all Service Manager-related applications before you apply this update. For example, exit the Service Manager Console, the Self-Service Portal links, and the authoring tool.
  2. Make sure that the Data Warehouse Server has successfully synchronized with the Management Server at least one time.
  3. Make sure that the update is installed on the Service Manager components in the following order:
    1. Data Warehouse Server
    2. Primary Management Server
    3. Secondary Management Servers
    4. Self Service Portal Server
    5. All Analyst Consoles
  4. If you have customizations in the portal sidebar, edit the sidebar by using the steps in the "Customizing the left menu bar" section of Deploy the new Self-Service Portal.
  5. Make a backup of the Views\Shared\Sidebar.cshtml file.

Installation

1.    Download the update to a target folder. This update contains both the x86-based version and the x64-based version. Download the appropriate version for your system.

2.    Open the target folder, and then right-click the downloaded file from step 1.

3.    Select Run as administrator.

4.    Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.

After the installation

1.    Restart all the consoles as soon as the update is installed.

2.    If any customizations were backed up for the portal sidebar (as mentioned in "Before the installation" steps), merge the required changes in the updated Views\Shared\Sidebar.cshtml file.

3.    Restart the system that is hosting your portal server running IIS.

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Files updated in this update rollup

The following is a list of files that have changed in this update rollup. If you do not have all previous update rollups installed, files other than those listed here may also be updated. For a complete list of files that are updated, see the "Files Updated in this update rollup" section of all update rollups that were released after your current update rollup.

File Name

File Version

File Size

Microsoft.EnterpriseManagement.ServiceManager.Connector.AD.dll

7.5.7487.161

107KB

Microsoft.EnterpriseManagement.ServiceManager.UI.Administration.dll

7.5.7487.161

1.01MB

Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Forms.dll

7.5.7487.161

406KB

Microsoft.EnterpriseManagement.ServiceManager.ChangeManagement.Forms.dll

7.5.7487.161

165KB

Microsoft.EnterpriseManagement.ServiceManager.ChangeManagement.Presentation.dll

7.5.7487.161

93.6KB

Microsoft.EnterpriseManagement.ServiceManager.Incident.Forms.dll

7.5.7487.161

556KB

Microsoft.EnterpriseManagement.ServiceManager.Applications.ProblemManagement.Forms.dll

7.5.7487.161

356KB

Microsoft.EnterpriseManagement.ServiceManager.ReleaseManagement.Forms.dll

7.5.7487.161

344KB

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceCatalog.Tasks.dll

7.5.7487.161

700KB

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Forms.dll

7.5.7487.161

283KB

Microsoft.EnterpriseManagement.ServiceManager.Application.Common.dll

7.5.7487.161

1.70MB

Microsoft.EnterpriseManagement.UI.ConsoleFramework.dll

7.5.7487.161

2.00MB

Microsoft.EnterpriseManagement.ServiceManager.SLA.Common.dll

7.5.7487.161

225KB

Microsoft.EnterpriseManagement.Core.dll

7.5.7487.161

3.91MB

Microsoft.EnterpriseManagement.Core.resources.dll

7.5.7487.161

219KB

Microsoft.EnterpriseManagement.ServiceManager.Datawarehouse.dll

7.5.7487.161

246KB

Microsoft.Mom.CmdbInstanceSubscriptionDataSourceModule.dll

7.5.7487.161 

323KB

Microsoft.EnterpriseManagement.UI.SDKDataAccess.dll

7.5.7487.161 

2722KB

SMAuth.dll

2.0.76.0 

1132KB

Microsoft.Mom.Sdk.Authorization.dll

7.5.7487.161 

184KB

Microsoft.Mom.ServiceCommon.dll

7.5.7487.161 

141KB

Microsoft.EnterpriseManagement.ServiceManager.Linking.Consumer.OperationalStore.dll

7.5.7487.161 

110KB

Microsoft.EnterpriseManagement.ServiceManager.Connector.AD.dll

7.5.7487.161 

108KB

Microsoft.EnterpriseManagement.Interop.Security.Auth.dll

2.0.76.0 

92KB

Microsoft.EnterpriseManagement.NewSMPortal.SDKTransformer.dll

7.5.7487.161 

79KB

SelfServicePortalWebApp.dll

7.5.7487.161 

77KB

Microsoft.EnterpriseManagement.NewSMPortal.SMPortalHelper.dll

7.5.7487.161 

126KB

Administration.mpb

NA

1560KB

ActivityManagement.mpb

NA

584KB

ChangeManagement.mpb

NA

460KB

Incident.mpb

NA

1104KB

ProblemManagement.mpb

NA

480KB

ReleaseManagement.mpb

NA

524KB

ServiceCatalog.mpb

NA

484KB

ServiceRequest.mpb

NA

576KB

Authoring.mpb

NA

848KB

Announcements.mpb

NA

560KB

Datawarehouse.mpb

NA

280KB

SLAManagement.mpbB

NA

416KB

Console.mpb

NA

1404KB 

build_scdm_db.sql

NA

500KB

build_scdw_db.sql

NA

557KB

build_mom_db_postMPimportSM.sql

NA

45.1KB

build_sm_db.sql

NA

6.73MB

main.css

NA

46KB

sidenavigator.js

NA

15KB

header.js

NA

19KB

index.js

NA

21KB

Sidebar.cshtml

NA

6KB

MakeForm.cshtml

NA

30KB

GenericSearch.cshtml

NA

11KB

Index.cshtml

NA

11KB

Article.cshtml

NA

13KB

ActivityDetails.cshtml

NA

22KB

RequestDetails.cshtml

NA

18KB

_Layout.cshtml

NA

12KB

Offerings.cshtml

NA

5KB

SelfServicePortalResources.pt-BR.resx

NA

23KB

SelfServicePortalResources.cs.resx

NA

23KB

SelfServicePortalResources.da.resx

NA

22KB

SelfServicePortalResources.de.resx

NA

23KB

SelfServicePortalResources.el.resx

NA

26KB

SelfServicePortalResources.en.resx

NA

22KB

SelfServicePortalResources.es.resx

NA

23KB

SelfServicePortalResources.fi.resx

NA

22KB

SelfServicePortalResources.fr.resx

NA

23KB

SelfServicePortalResources.hu.resx

NA

23KB

SelfServicePortalResources.it.resx

NA

23KB

SelfServicePortalResources.ja.resx

NA

23KB

SelfServicePortalResources.ko.resx

NA

22KB

SelfServicePortalResources.nl.resx

NA

22KB

SelfServicePortalResources.no.resx

NA

22KB

SelfServicePortalResources.pl.resx

NA

23KB

SelfServicePortalResources.pt.resx

NA

22KB

SelfServicePortalResources.ru.resx

NA

25KB

SelfServicePortalResources.sv.resx

NA

22KB

SelfServicePortalResources.tr.resx

NA

22KB

SelfServicePortalResources.zh-CHS.resx

NA

22KB

SelfServicePortalResources.zh-CHT.resx

NA

22KB

 

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Keywords: kbHotfixAuto, CI101009

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Article Info
Article ID : 4492399
Revision : 13
Created on : 9/4/2019
Published on : 9/4/2019
Exists online : False
Views : 249