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Toast window of a Call Queue call shows SIP URI instead of the Call Queue name in Skype for Business 2016

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Symptoms

When you make a Skype call to a call queue number in Microsoft Skype for Business 2016, you may notice that the toast window shows SIP URI instead of the call queue name.

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Resolution

To fix this issue, install the March 5, 2019, update (KB4462190) for Skype for Business 2016.
Note Before you apply this update, make sure that you create a Group Policy Object (GPO) to add a new DWORD registry key EnableCallQueueDisplayName and set the value to 1 in any one of these registry paths:
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Lync
or
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Office\16.0\Lync
Alternatively, you can enable this by creating a custom policy entry and add it to the client policy:
$x = New-CsClientPolicyEntry -Name "EnableCallQueueDisplayName" -Value "true"
Set-CsClientPolicy -Identity "<ClientPolicyName>" -PolicyEntry @{Add=$x}

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Keywords: kb, kbfix, kbqfe, SIP URI instead of the call queue name is shown in toast window, kbHotfixAuto, CI98311

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Article Info
Article ID : 4491733
Revision : 6
Created on : 3/5/2019
Published on : 3/5/2019
Exists online : False
Views : 187