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No search results returned in Regarding lookup of Dynamics 365 App for Outlook


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Symptom

When searching in the Regarding lookup field of Dynamics 365 App for Outlook, no records are returned. You see a message that says "No records found. Create a new record."

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Cause

Microsoft is investigating the cause of this issue but this is typically caused by something cached on the client computer.

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Resolution

First try clearing the browser cache in Internet Explorer:

  1. Clear the cache in Internet Explorer. 

    https://support.microsoft.com/help/17438/windows-internet-explorer-view-delete-browsing-history 
  2. Close all Internet Explorer and Outlook Desktop windows and make sure through Task Manager there are no remaining Internet Explorer or Outlook processes running.


If this issue only appears in Outlook desktop and clearing the cache via Internet Options does not help, try clearing it via F12 chooser (not applicable for Windows 7):

  1. Open Dynamics app in Outlook desktop
  2. Open IEChooser.exe in %WindowsFolder%\System32\F12 (example: C:\Windows\System32\F12)
  3. Click Dynamics 365
  4. Click the Network tab and then click the Clear cache button.

After following the steps above, reopen Outlook and the Dynamics 365 App for Outlook to see if the issue is resolved.

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Keywords: mail app, No records found, outlook, Dynamics 365, Dynamics, app, search, regarding, lookup

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Article Info
Article ID : 4489111
Revision : 4
Created on : 2/26/2019
Published on : 2/26/2019
Exists online : False
Views : 270