Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Can't search any results in manually added shared mailbox in Outlook in Exchange Server 2019 and 2016

Can't search any results in manually added shared mailbox in Outlook in Exchange Server 2019 and 2016

View products that this article applies to.

Symptoms

In a Microsoft Exchange Server 2019 or Exchange Server 2016 environment, assume that you manually add a shared mailbox as an additional account for your primary mailbox in Outlook 2019 or Outlook 2016. You may only get the search results from the primary mailbox and no search results are returned from the shared mailbox. 

↑ Back to the top

Resolution

To fix this issue, updates for both Exchange Server and Outlook are needed.
For Exchange Server, install one of the following updates:
For Outlook:
  • For Outlook 2019, install the latest update.
  • For Outlook 2016, upgrade to Outlook 2019 and install the latest update.

↑ Back to the top

References

Learn about the terminology that Microsoft uses to describe software updates.

↑ Back to the top

Keywords: can't search results in manually added shared mailbox in outlook, kb, kbfix, kbqfe, kbHotfixAuto, CI97435

↑ Back to the top

Article Info
Article ID : 4488396
Revision : 12
Created on : 6/18/2019
Published on : 6/18/2019
Exists online : False
Views : 312