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Skype for Business for iPhone can't receive IM or call notification in sleep mode in Lync Server 2013

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Symptoms

In a Microsoft Lync Server 2013 environment, you update the Skype for Business for iPhone client to 6.18.2 or a later version. When the iPhone goes to sleep mode, you may notice that you can't receive any instant message (IM) notifications or accept any incoming calls.

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Cause

This issue occurs because the Skype for Business for iPhone client can't be waken up after the application goes into background in the iPhone.

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Resolution

To fix this issue, install the January 2019 cumulative update 5.0.8308.1068 for Lync Server 2013, Web Components Server, and then configure push notifications.

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Keywords: kb, kbfix, kbqfe, skype for business for iphone can't receive instant messages or accept any calls in sleep mode, kbHotfixAuto, CI93807

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Article Info
Article ID : 4475818
Revision : 11
Created on : 1/17/2019
Published on : 1/17/2019
Exists online : False
Views : 223