Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Can't make an outbound emergency call by using Skype for Business on Mac if LBR is enabled


View products that this article applies to.

Symptoms

In a Microsoft Skype for Business Server 2019 or Skype for Business Server 2015 environment, you're located in a network site that's enabled for Location-Based Routing (LBR). When you make an outbound emergency call by using a Skype for Business on Mac client, the call fails. In addition, the Skype for Business for Windows client isn't affected.

↑ Back to the top


Cause

This issue occurs because Skype for Business Server doesn't assign a correct policy to the user to send the calls through in this situation.

↑ Back to the top


Resolution

To fix this issue, install one of the following updates:

↑ Back to the top


Keywords: kb, kbfix, kbqfe, kbsurveynew, kbexpertiseadvanced, an outbound PSTN call from the Mac client fails if LBR is enabled, when using Skype for Business on Mac if LBR is enabled

↑ Back to the top

Article Info
Article ID : 4470530
Revision : 15
Created on : 7/11/2019
Published on : 7/11/2019
Exists online : False
Views : 156