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Can't make an outbound emergency call by using Skype for Business on Mac if LBR is enabled

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Symptoms

In a Microsoft Skype for Business Server 2019 or Skype for Business Server 2015 environment, you're located in a network site that's enabled for Location-Based Routing (LBR). When you make an outbound emergency call by using a Skype for Business on Mac client, the call fails. In addition, the Skype for Business for Windows client isn't affected.

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Cause

This issue occurs because Skype for Business Server doesn't assign a correct policy to the user to send the calls through in this situation.

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Resolution

To fix this issue, install one of the following updates:

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Keywords: kb, kbfix, kbqfe, kbsurveynew, kbexpertiseadvanced, an outbound PSTN call from the Mac client fails if LBR is enabled, when using Skype for Business on Mac if LBR is enabled

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Article Info
Article ID : 4470530
Revision : 15
Created on : 7/11/2019
Published on : 7/11/2019
Exists online : False
Views : 144