Service Update 1 for Microsoft Dynamics 365 9.1

Service Update 1 for Microsoft Dynamics CRM Online 9.1 is now available. This article describes the hotfixes and updates that are included in Service Update 1.

Please note that our naming conventions have changed to clarify the link between the version number and service update.  For example, Service Update 1  will correspond to version number 01XX.  Occasionally a Service Update will be canceled and all the associated fixes will be rolled into the next Service Update, thus Service Update numbers will not always increase incrementally.

As this release is deployed globally, we will continue to add fixes and the version number may change.  Check this article regularly as we continue to document fixes added to this release.

To determine whether your organization had this update applied, check your Microsoft Dynamics CRM Online version number. Click the gear icon in the upper-right corner, and then click About.

Service Update 1 resolves the following issues:

Performance Improvements

The following list details issues whose resolutions improve the speed or functionality of Dynamics.

• Incremental system-wide performance improvements have been made in this update.

Unexpected Behavior

The following list details issues whose resolutions correct actions performed in Dynamics that do not work as intended.

• When custom icons used on grid, incorrect tooltip displayed.
• When Word template download failed, the Word template progress dialog remained open and the wrong error message did not display.

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

• Set regarding in CRM for Outlook (8.2.2) caused Citrix to crash.
• Enable for mobile' setting was disabled.
• UCI App Module could not display under My Apps for support users.
• Queues dropdown did not appear for users with certain roles assigned.
• Qualify leads failed for users when their role's 'Relationship' did not possess read privileges.
• A misconfiguration resulted in layout thrashing.
• After refreshing in IE or Edge browsers, the field values were not aligned properly.
• Opportunity product forms took more than 2 minutes to launch when the associated opportunity records contained more than 15K records. 
• App designer displayed a different form than the one selected in the case entity settings.
• In the IE browser, users could not change form sections after opening a record.
• Users could not view some records even with write rights.
• Nothing happened when selecting the 'Open in new window' option.
• Queues dropdown did not appear for users with certain roles assigned.
• Records would not open when selected in queues.
• Users saw overlapping panes when viewing a contact.
• Users saw overlapping panes when viewing a contact.
• Subject line was blank for emails sent to a D365 user enabled for SSS.
• Cases were not being handled by the getEnabledProcesses function when the entity had no business processes enabled.

Error Messages, Exceptions, and Failures 

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

• An error occurred when adding connections to an opportunity.
• An error occurred when selecting Print preview option from a Case form.
• An error occurred when attempting to run quick campaigns or campaign activities assigned to teams.
• An error occurred when attempting to create a sales activity record.

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