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"The publisher name cannot be changed from '[publisher name]' to '[other publisher name]'" error occurs when importing solution in Dynamics 365

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Symptom

When attempting to import a solution in Dynamics 365, you encounter the following error:

"The following managed solution cannot be imported: [solution name]. The publisher name cannot be changed from '[publisher name]' to '[other publisher name]'

Error code 8004801c"

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Cause

This error can occur if you attempt to import a solution that is already installed but the Publisher has changed.

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Resolution

Changing the Publisher for a solution is not supported.

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Keywords: 8004801c, Publisher, dynamics 365

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Article Info
Article ID : 4463386
Revision : 4
Created on : 9/8/2018
Published on : 9/8/2018
Exists online : False
Views : 213