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RGS call forwarded to a queue or SIP address doesn't work in Skype for Business Server 2015

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Symptoms

In a Microsoft Skype for Business Server 2015 environment, you set the Call Action feature to Forward to another queue or Forward to SIP address for a response group queue. When a user calls this response group (RGS), the call is stuck in the queue until it's hung up and not forwarded to the queue or SIP address as configured.

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Resolution

To fix this issue, install the January 2019 cumulative update 6.0.9319.537 for Skype for Business Server 2015, Response Group Service.

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Keywords: kb, kbfix, kbqfe, kbsurveynew, kbexpertiseadvanced, RGS call forwarding to a queue or SIP address not working

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Article Info
Article ID : 4458690
Revision : 6
Created on : 12/19/2018
Published on : 1/8/2019
Exists online : False
Views : 184