Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Inactive RGS workflow that has deleted queues can't be imported by Import-CsRgsConfiguration in Skype for Business Server 2015

Inactive RGS workflow that has deleted queues can't be imported by Import-CsRgsConfiguration in Skype for Business Server 2015

View products that this article applies to.

Symptoms

In a Skype for Business Server 2015 environment, you can't run the Import-CsRgsConfiguration cmdlet to import the Response Group configuration data that was previously exported by using the Export-CsRgsConfiguration cmdlet. This issue occurs in the following two scenarios:

  • You force the deletion of the queues that the workflow uses by using the Remove-CsRgsQueue -Force cmdlet.
  • You set the RGS workflow to inactive and configure it for "Managed."

↑ Back to the top

Cause

When you remove the queues, the workflows that use these queues become inactive and Skype for Business Server can't find the queues referenced by these inactive workflows. Therefore, the import cmdlet fails.

↑ Back to the top

Resolution

To fix this issue, install the January 2019 cumulative update 6.0.9319.537 for Skype for Business Server 2015, Core Components.

↑ Back to the top

Keywords: kb, kbfix, kbsurveynew, kbexpertiseadvanced, kbqfe, Inactive RGS workflow, can't be imported by Import-CsRgsConfiguration

↑ Back to the top

Article Info
Article ID : 4458679
Revision : 5
Created on : 12/19/2018
Published on : 1/8/2019
Exists online : False
Views : 258