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  2. Busy Options settings are removed if you change the Call Forwarding settings with a mobile device or third-party phone device in Skype for Business Server 2015

Busy Options settings are removed if you change the Call Forwarding settings with a mobile device or third-party phone device in Skype for Business Server 2015

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Symptoms

In a Microsoft Skype for Business Server 2015 environment, consider the following scenario:

  • You set the Busy Options feature to Busy on Busy or Voicemail on Busy status by using the Set-CsBusyOptions cmdlet.
  • You verify that the Busy Options is turned on by using the Get-CsBusyOptions cmdlet.
  • You sign in to the Skype for Business for iPhone or Android client. Or, you sign in to the Skype for Business client by using a third-party phone device such as Polycom, Spectralink and so on.
  • You turn on the Call Forwarding.
  • You run the Get-CsBusyOptions cmdlet to check the Busy Options status.

In this scenario, you can see the Busy Options settings that you set before are lost.

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Resolution

To fix this issue, install the January 2019 cumulative update 6.0.9319.537 for Skype for Business Server 2015, Core Components.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Keywords: kb, kbfix, kbqfe, kbsurveynew, kbexpertiseadvanced, Busy Options settings are removed, change the Call Forwarding settings with a mobile device or third-party phone device

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Article Info
Article ID : 4458676
Revision : 10
Created on : 12/19/2018
Published on : 1/8/2019
Exists online : False
Views : 236