- We recently moved our Dynamics 365 organization from one geo/tenant to another. How do we handle Portals connected to our organization?
When you move your Dynamics 365 organization from one geo/tenant to another, associated Portals to that organization will not move automatically. Also since your organization is moved, a portal associated to that organization will not work and will throw an error on startup.
In order to associate your portal again to the relevant organization, you can follow these steps:
a. You should reset your existing Portal host from the existing tenant/geo by following steps mentioned here.
b. This step will delete your associated Portal resources and the Portal URL will not be accessible after the operation completes.
c. Once your existing Portal is reset, then you need to go to your new tenant (or to new geo of existing tenant) and provision a portal available there.
- We recently did a restore of our Dynamics 365 organization from an old backup, and now the Portal connected to that org is not working. How do we fix it?
When a dynamics 365 organization is restored from a backup, there are various changes which are done in your organization which can break your Portal’s connection with the org. Follow these steps to fix it:
- If the organization ID is the same after the restore operation and Portal solutions are also present:
- Go to the Dynamics 365 online Administration Center.
- Click the Applications tab.
- Select your Portal and click Manage to open the Portal Admin center.
- Click Portal Details.
- Change Portal State to Off and then click Update.
- Once this completes, change the Portal State back to On and then click Update.
- Once both steps are done, your Portal would be restarted and will also create a connection with the org again.
- If the organization ID is different after the restore operation or Portal solutions are deleted from your org:
- In this case, it is better to reset the Portal using steps mentioned here and then reprovision it
- We recently changed the URL of our Dynamics 365 organization and our Portal stopped working. How do we fix it?
When you change the URL of your Dynamics 365 organization, your portal will stop working because it cannot identify the Dynamics 365 URL anymore. In order to fix this, follow these steps:
- Go to the Dynamics 365 online Administration Center
- Click the Applications tab
- Select your Portal and click Manage to open the Portal Admin center
- Click Portal Actions.
- Click Update Dynamics 365 URL and go through the instructions.
- Once done, your portal will restart and will start working again.