Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Troubleshooting Dynamics 365 App for Outlook

View products that this article applies to.

Deploying or Opening the App

When viewing the Dynamics 365 App for Outlook section within Settings, a user does not appear in the All Eligible Users list.

The app has been deployed but the user does not see the app appear within Outlook.

When attempting to open the app within Outlook, the user sees a white screen and the app does not load successfully.

When attempting to open the app within Outlook, the user encounters an error message.

↑ Back to the top

Tracking Email or Appointments

↑ Back to the top

Tracking Contacts

Unable to track contacts within the Add-ins area of Outlook

↑ Back to the top

Customization

↑ Back to the top

Applies to:

Dynamics 365

↑ Back to the top

Keywords: Dynamics 365, App for Outlook, error, track, troubleshoot

↑ Back to the top

Article Info

Article ID	:	4345545
Revision	:	9
Created on	:	1/29/2019
Published on	:	1/29/2019
Exists online	:	False
Views	:	318