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Troubleshooting Dynamics 365 App for Outlook

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Deploying or Opening the App

When viewing the Dynamics 365 App for Outlook section within Settings, a user does not appear in the All Eligible Users list.

The app has been deployed but the user does not see the app appear within Outlook.

When attempting to open the app within Outlook, the user sees a white screen and the app does not load successfully.

When attempting to open the app within Outlook, the user encounters an error message.

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Tracking Email or Appointments

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Tracking Contacts

Unable to track contacts within the Add-ins area of Outlook

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Customization

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Applies to:

Dynamics 365

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Keywords: Dynamics 365, App for Outlook, error, track, troubleshoot

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Article Info

Article ID	:	4345545
Revision	:	9
Created on	:	1/29/2019
Published on	:	1/29/2019
Exists online	:	False
Views	:	295