Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Event 5963 and a "Block launching Windows Store apps with Windows Runtime API access from hosted content" error prevents an OOBE deployment in Windows 10


View products that this article applies to.

Symptoms

After you enable the "Computer Configuration\Administrative Templates\Windows Components\App runtime\Block launching Windows Store apps with Windows Runtime API access from hosted content" Group Policy Object (GPO) in Windows 10, version 1703 or a later version, the CloudExperienceHost app does not start.

As a result, Windows fails during an out-of-box experience (OOBE) deployment. When the failure occurs, you receive a "Just a moment" message, the computer restarts, and then you receive a "Why did my PC restart" message.

Additionally, the following Event 5963 entry is logged in the event log:

↑ Back to the top


Cause

This issue occurs because the "Block launching Windows Store apps with Windows Runtime API access from hosted content" policy has the side effect of blocking Inbox apps, such as CloudExperienceHost, that are required during OOBE.

This policy should remain disabled in typical operating scenarios. The policy is intended to be enabled only under the recommendation and guidance of Microsoft Support. 

↑ Back to the top


Workaround

To work around this issue, change the "Block launching Windows Store apps with Windows Runtime API access from hosted content" policy to Disabled or Not Configured.

↑ Back to the top


More Information

The behavior of this policy is scheduled to be changed in a future version of Windows so that Inbox apps are not blocked. Also, the GPO Help text will be revised to discourage users from enabling the policy.

↑ Back to the top


Keywords: kbContentAuto, CI85656

↑ Back to the top

Article Info
Article ID : 4342067
Revision : 12
Created on : 7/19/2018
Published on : 7/19/2018
Exists online : False
Views : 2090