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"There is a missing Windows update on this system. This update is necessary to run the configuration wizard for Microsoft Dynamics 365 for Outlook..." message appears when attempting to configure Dynamics 365 for Outlook


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Symptom

When attempting to configure Dynamics 365 for Outlook, you see the following message:

"There is a missing Windows update on this system. This update is necessary to run the configuration wizard for Microsoft Dynamics 365 for Outlook. Please follow the Help link to download and install the update."

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Cause

The following Windows update required by Dynamics 365 for Outlook is not installed: 

https://support.microsoft.com/help/15356/windows-8-install-update-kb-2919355 

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Resolution

Install the following Windows update: 

https://support.microsoft.com/help/15356/windows-8-install-update-kb-2919355 

If this update is already installed or you are running a later OS version but still seeing this message, verify you have the latest update installed for Dynamics 365 for Outlook. Refer to the following article for the latest update available for the 2016 version of Dynamics 365 for Outlook:

https://support.microsoft.com/help/3142345 

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Keywords: Windows update, CRM, Outlook

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Article Info
Article ID : 4341501
Revision : 2
Created on : 6/22/2018
Published on : 6/22/2018
Exists online : False
Views : 304