Service Update 16 for Microsoft Dynamics 365 8.2.2

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INTRODUCTION

Service Update 16 for Microsoft Dynamics CRM Online 8.2.2 is now available. This article describes the hotfixes and updates that are included in Service Update 16.

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MORE INFORMATION

Update package	Build number
Service Update 17 for Microsoft Dynamics CRM Online 8.2.2	8.2.2.2060

To determine whether your organization had this update applied, check your Microsoft Dynamics CRM Online version number. Click the gear icon in the upper-right corner, and then click About.

Service Update 17 resolves the following issues:

Performance Improvements

The following list details issues whose resolutions improve the speed or functionality of Dynamics.

Email storage processes cause the database to unnecessarily increase in size
Related menu items do not have a ToolTip available
Scalegroup deployments unnecessarily drop and recreate the clustered index on the ScaleGroupNotifications table which can cause writes to and reads from this table to be slow

Unexpected Behavior

The following list details issues whose resolutions correct actions performed in Dynamics that do not work as intended.

When a user selects an email record from a queue item, the navigation bar redirects to activities rather than the queue
Creating document locations from an Account's child record results in the document location being created with the name and the GUID
When the Edge browser window is resized, subgrid records are not visible
The tiles on the PowerBI dashboard open the last edited and saved page instead of the correct corresponding page
After a user double-clicks on a column divider, sorting becomes locked for any one type, either ascending or descending

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning

User is unable to navigate away from an Account form
Tabs do not expand on the first attempt to expand
Pinned accounts disappear when a user toggles between online and offline mode
When changing the default value for an OptionSet field from a set value to an unassigned value, the unassigned value tab does not display
Tablet users are not able to see the option to open a Word template in BU
Sorting is not functional on grids on the Dynamics 365 Web Client on the Outlook Setting page
The contract duration displayed with the Billing End on Date field is incorrect
The [X] button to close a window does not work on popped-out forms
The multi-line text field does not correctly display as a breaking line when set to read-only
ACTs deleted in CRM are not also deleted in Exchange after running the sync cycle
"Lookup results" for Subject and Territory entities does not fetch results
Users with the appropriate permissions cannot approve Exchange online mailboxes unless they are also a Global Admin

Error Messages, Exceptions, and Failures

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

A "Record is unavailable" error occurs when editing the occurrence of a recurring appointment with the recurrence pattern set to end after one recurrence
Changing the dashboard view causes an "Invalid parameter" error.
The "Help me resolve this issue" link causes a "404 Not Found" error.
Untracking and retracking an email produces an error stating that Outlook cannot insert a duplicate record
Dynamics erroneously checks the form header in Quick Create causign an exception to occur

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